Thanks for your purchase, let us help you to: Get on
Your new packraft has arrived. It’s shiny, it’s beautiful, it’s brand new! You may have taken it out of the box, maybe even inflated it with your inflation bag, but you’re still not quite sure about the ins and outs of your new packraft. We’re here to help! We’ve put together information to help you get set up and paddling.
Tips for Getting Started
Whether you need a tutorial on how to inflate your packraft, basic in the field repair, your whitewater setup, or if you want more in-depth tutorials on paddling 101 or river navigation, we have you covered. Take a look at the tutorials below to help you get started.
Maintenance and Care
Our packrafts are designed for people who are hard on gear. Very little is needed to keep your packraft in good shape from year to year. However, simple preventative care will lengthen its life and keep it working well for you on the river.
Instructional Courses and Swiftwater Safety
Alpacka Raft highly recommends taking a packrafting instructional course, especially if you are new to paddlesports. All river enthusiasts, both new and experienced, can benefit from swiftwater safety instruction. Find a course near you, or plan your upcoming travel around a course in a global destination you’d like to visit!Find a Resource
Trip Inspiration on Our Blog
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Returns and Exchanges
Our packrafts are built to order. This means we build the boat specific to your order specifications. After you place your order – if you want to change anything about your packraft (color, deck option, cargo fly, etc.), your boat will be restarted in our production system. For standard boat orders, modifications and cancellations are subject to the following:
- Within 30 days of receipt: Exchange or returns accepted minus a $100 restocking fee (shipping not included in either option). Custom Lab boats are not refundable, or exchangeable.
- 30+ days: No returns or exchanges on packrafts.
- Missing or Incorrect Items: You must notify us of any missing or incorrect items in your package within 30 days of receiving your order.
Warranty and Support
Alpacka Raft highly recommends taking a packrafting instructional course, especially if you are new to paddlesports. All river enthusiasts, both new and experienced, can benefit from swiftwater safety instruction. Find a course near you, or plan your upcoming travel around a course in a global destination you’d like to visit!More Information